At Lemon88, we take your privacy seriously. This Privacy Policy explains precisely what personal data we collect from Malaysian players, how we use and protect that data, who we share it with, and what rights you hold over your own information.
A quick overview of the key privacy principles that govern how Lemon88 handles your personal information. The full legal detail is in the sections below.
All data transmitted between your device and the Lemon88 platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks such as Maybank and CIMB.
Lemon88 does not sell, rent, or trade your personal data to unrelated third parties for commercial purposes. Your information is used solely for the purposes described in this Policy.
You have the right to access, correct, restrict, and request deletion of your personal data. Submit a request to our support team and we will respond within 30 days.
We collect only the personal data that is strictly necessary for account management, identity verification, payment processing, and regulatory compliance. Nothing more.
Our data handling practices align with internationally recognised data protection standards under the framework of our online gaming licence, including Anti-Money Laundering (AML) obligations.
We understand the privacy expectations of Malaysian users. Payment data for Touch 'n Go eWallet, DuitNow, FPX, and local bank transfers is handled with the same care as any other personal information.
This Privacy Policy (the "Policy") is published by Lemon88 (the "Platform", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at lemon88.cam. This Policy applies to all individuals (the "User", "Player", or "you") who access, browse, or register an account on the Lemon88 platform.
Lemon88 is committed to protecting the privacy and personal data of every player — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, and Shah Alam. We recognise that the trust you place in us when you share your personal information is significant, and we take our corresponding obligations seriously.
This Policy explains in plain language:
By creating a Lemon88 account, making a deposit, or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the data processing practices described herein.
This Privacy Policy should be read alongside our Terms & Conditions, which form part of the overall agreement governing your use of the Lemon88 platform.
For the purposes of this Policy, the following terms carry the meanings assigned below:
Lemon88 collects Personal Data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and from authorised third parties where required for verification and compliance purposes.
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, NRIC / passport number, nationality |
| Contact Data | Email address, mobile phone number, residential address (including city: Kuala Lumpur, Penang, Johor Bahru, etc.) |
| Account Data | Username, password (stored in hashed form), security questions, account preferences |
| Financial Data | Payment method details (e-wallet ID, bank account number for DuitNow/FPX/Maybank/CIMB/Public Bank/Hong Leong), transaction history, deposit and withdrawal records |
| KYC Documents | Scanned copies of NRIC or passport, proof of address documents, payment method ownership confirmation |
| Communications | Live chat transcripts, email correspondence, support tickets, feedback submissions |
When you access the Lemon88 platform, we automatically collect certain technical information, including:
In certain circumstances, Lemon88 may receive Personal Data about you from authorised third parties, including:
Lemon88 processes your Personal Data for the following specific and lawful purposes:
We use your Identity Data, Contact Data, and Account Data to create and manage your player account, authenticate your identity upon login, and deliver the services you have requested, including game access, betting markets, and account features.
Financial Data is processed to facilitate deposits and withdrawals via your chosen Malaysian payment method (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency). Transaction records are maintained for regulatory and audit purposes.
As an internationally licensed gaming operator, Lemon88 is subject to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations. We process Identity Data, Financial Data, and KYC Documents to verify player identity, detect suspicious activity, and comply with mandatory reporting requirements.
We analyse gameplay and account data to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may proactively offer responsible gambling tools, apply account restrictions, or contact you directly. This processing is carried out in your vital interest and in the public interest.
Communications data (live chat transcripts, emails, support tickets) is processed to resolve your queries, investigate complaints, and improve the quality of our support service. Support interactions may be recorded for quality assurance purposes.
Technical data and account activity logs are analysed to detect and prevent fraud, collusion, bonus abuse, duplicate accounts, and other Prohibited Conduct as defined in our Terms & Conditions.
Where you have provided explicit consent, we may use your Contact Data to send you promotional communications about new games, Deepavali Festival promotions, reload bonuses, VIP programme updates, and other relevant offers. You may withdraw your marketing consent at any time by contacting our support team or using the unsubscribe function in any marketing email.
Marketing Opt-Out: Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal. It also does not affect service communications that are essential to your account (e.g., transaction confirmations, security alerts, and policy update notices).
Lemon88 relies on the following lawful bases to process your Personal Data, as applicable to each processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract |
| Payment processing | Performance of contract |
| KYC / identity verification | Legal obligation (AML/CTF regulations) |
| Fraud detection and platform security | Legitimate interests |
| Responsible gambling monitoring | Legitimate interests / vital interests |
| Customer support | Performance of contract / legitimate interests |
| Marketing communications | Consent (opt-in) |
| Analytics and platform improvement | Legitimate interests |
Lemon88 does not sell or rent your Personal Data to third parties for their own commercial purposes. We may share your data with the following categories of recipient only where necessary and under appropriate data protection safeguards:
In all cases where Personal Data is shared with third parties acting as Data Processors, Lemon88 requires those parties to process data only on our documented instructions and to maintain appropriate technical and organisational security measures.
Confirmation: Lemon88 does not share your Personal Data with any unaffiliated third party for that party's own marketing or commercial purposes.
The Lemon88 platform uses cookies and similar tracking technologies to operate core platform functionality, improve user experience, analyse traffic patterns, and — where you have consented — deliver relevant promotional content.
| Cookie Type | Purpose | Required |
|---|---|---|
| Strictly Necessary | Session management, authentication, security, platform operation | Yes |
| Functional | Remembering your preferences (language, display settings, deposit method) | Optional |
| Analytics | Measuring page performance, identifying popular games, improving navigation | Optional |
| Marketing | Tailoring promotional content and tracking campaign effectiveness | Consent Required |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the Lemon88 platform, including your ability to log in and access your account balance.
Lemon88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
Lemon88 has implemented a comprehensive range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your responsibility: While Lemon88 maintains robust security measures, account security is a shared responsibility. Please use a strong, unique password for your Lemon88 account and never share your login credentials with any third party. If you suspect unauthorised access, contact our 24/7 support team immediately.
Subject to applicable law and any overriding regulatory obligations, you hold the following rights with respect to your Personal Data held by Lemon88:
You may request a copy of the Personal Data we hold about you. We will provide this within 30 days of your verified request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction or updating of that data.
You may request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to our retention obligations under AML law.
You may request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed.
Where processing is based on consent or contract, you may request a structured, machine-readable copy of the Personal Data you have provided to us.
You have the right to object to processing based on legitimate interests, and at any time to processing for direct marketing purposes.
To exercise any of the rights listed above, please contact our Privacy team at the address set out in Section 15. We will respond to all verified requests within 30 days. In complex cases, this may be extended by a further 30 days, with prior notice to you. We may require proof of identity before processing your request.
Exercising your rights will not result in any detriment to your account status or the services available to you, except where the exercise of a particular right (e.g., erasure of all data) makes it technically impossible to continue providing the service.
The Lemon88 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from any person under the age of 21.
During the registration process, every applicant is required to confirm their age and subsequently complete KYC verification that confirms their date of birth. Any account found to have been created by an individual under 21 will be immediately suspended, all associated Personal Data will be securely deleted to the extent permissible under law, and any funds held will be returned to the source payment method after identity investigation.
If you believe that a minor has registered an account on the Lemon88 platform or that we have inadvertently collected Personal Data relating to a person under 21, please contact us immediately at the address in Section 15.
As an internationally licensed gaming platform, Lemon88's infrastructure, Data Processors, and service providers may be located in jurisdictions outside Malaysia. As a result, your Personal Data may be transferred to, stored in, and processed in countries other than your country of residence.
Where such international transfers occur, Lemon88 ensures that appropriate safeguards are in place to protect your Personal Data, including:
The Lemon88 platform may contain references to third-party services, including payment method providers (such as Touch 'n Go eWallet, Boost, or GrabPay) and game studio partners. Accessing third-party services from the Platform may involve navigating away from lemon88.cam to external websites or applications.
Lemon88 is not responsible for the privacy practices of any third-party websites, applications, or services. We encourage you to review the privacy policies of any third-party service you access independently of the Lemon88 platform. This Policy applies solely to Personal Data collected and processed by Lemon88 through lemon88.cam.
Lemon88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the services we provide. The date of the most recent revision is always displayed prominently at the top of this page.
Where amendments are material — meaning they substantially affect your rights or how your Personal Data is used — Lemon88 will notify registered players by email to their registered address and/or by a prominent notice on the Platform prior to the changes taking effect.
Continued use of the Lemon88 platform following the publication of any amendment constitutes your acceptance of the updated Policy. If you do not agree to a material amendment, you may close your account and request deletion of your Personal Data in accordance with Section 10.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how Lemon88 has handled your Personal Data, please contact our Privacy team through the following channel:
Please include "Privacy Request" in the subject line of any written enquiry and provide sufficient information to allow us to identify your account and verify your identity before processing your request. We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 days.
You also have the right to submit a complaint to the relevant data protection supervisory authority in your jurisdiction if you believe your Personal Data has been processed unlawfully.
Lemon88 is built on the principle that player trust must be earned and maintained. If you have questions about how your data is handled, or want to explore the platform knowing your privacy is protected, we're here for you.
🔞 Lemon88 is strictly for players aged 21 and above. Play responsibly.